• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face to face, through remote assistance or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Supplying and replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• repairing a faulty or set up a new system;
• deployment of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals;
• Ensuring of the integrity of the backup systems and schedules;
• Maintaining and keeping Servers and Workstations up to date;
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• analyzing IT requirements within companies and giving independent and objective advice on the use of IT.